Frequently asked questions

Orders & Delivery

What is the turnaround time for handling and shipping?

Most products are shipped within 1-3 days and delivered within 8 business days

for economy shipping. See the description for the info.

Expedited options are available at checkout.

Can I track my order?

Absolutely! Once your order is shipped,

you’ll receive a tracking link via email.

Do you ship internationally?

Yes, we ship to many countries worldwide.

Shipping costs and delivery times vary by location.

Payment, Return and Exchanges

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options.

What if the product I ordered is damaged or it has printing error?

In case of a damaged product or a manufacturing error, please send a photo

and we may offer a free reprint or a refund if you contact us within 15 days

of product delivery.

Please get in touch with our team using

the contact form for any concern or email support@9thfire.com

What is your return policy?

Please contact support@9thfire.com if your product qualifies for return.

We offer hassle‑free returns within 15 days of purchase,

provided items are unused and in original packaging.

How long does it take to process a refund?

Refunds are typically processed instantly if your payment gateway is supported.

If it is not supported it can take up to 10 business days.

Stripe - 5-10 business days

Paypal - 5 business days

Woopayments - 5 to 10 business days

If your refund is delayed please contact support@9thfire.com

Thank you.

What if I ordered the wrong product or sizes?

Most products description has the color and size guidelines.

Product that is ordered incorrectly does not qualifies for returns and exchanges.

Please email us at support@9thfire.com for any concern.

How do I return or exchange my item?

Most 9thfire products are made to order

which means that all products are unique and produced only once it's ordered.

This also means that returns and exchanges are not supported.

If the product is not made to order, please check the product description for info.

Products that are not made to order qualifies for refunds or return.

Please use the contact form or email support@9thfire.com for any issues.

Security & Privacy

Is my personal information safe?

Yes. We use industry‑standard encryption and follow strict privacy practices to protect your data.

Do you share my information with third parties?

No, your information is only used to fulfill your orders and improve your experience.

Refund FAQs

Clear answers about refunds and policies for your digital purchases.

Get in Touch

Have questions about refunds or policies? We're here to help you.

Email

support@9thfire.com