At 9thfire, we strive to serve our customers with excellence, care, and transparency.
Our goal is to make your experience smooth, enjoyable, and worry‑free.
Below you’ll find answers to some of the most common questions we receive —
designed to save you time and give you confidence in choosing us.
Orders & Delivery
What is the turnaround time for handling and shipping?
Most products are shipped within 1-3 days and delivered within 8 business days for economy shipping.
See the description for the info.
Expedited options are available at checkout.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking link via email.
Do you ship internationally?
Yes, we ship to many countries worldwide.
Shipping costs and delivery times vary by location.
Payment, Return and Exchanges
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
What if the product I ordered is damaged or it has printing error?
In case of a damaged product or a manufacturing error, please send a photo
and we may offer a free reprint or a refund if you contact us within 15 days of product delivery.
Please get in touch with our team using the contact form for any concern or email support@9thfire.com
What is your return policy?
Please contact support@9thfire.com if your product qualifies for return.
We offer hassle‑free returns within 15 days of purchase, provided items are unused and in original packaging.
How long does it take to process a refund?
Refunds are typically processed instantly if your payment gateway is supported.
If it is not supported it can take up to 10 business days.
Stripe – 5-10 business days
Paypal – 5 business days
Woopayments – 5 to 10 business days
If your refund is delayed please contact support@9thfire.com
Thank you.
What if I ordered the wrong product or sizes?
Most products description has the color and size guidelines.
Product that is ordered incorrectly does not qualifies for returns and exchanges.
Please email us at support@9thfire.com for any concern.
How do I return or exchange my item?
Most 9thfire products are made to order which means that all products are unique and produced only once it’s ordered.
This also means that returns and exchanges are not supported.
If the product is not made to order, please check the product description for info.
Please contact us for returns approval and refund.
Products that are not made to order qualifies for refunds or return.
Please use the contact form or email support@9thfire.com for any issues.
Security & Privacy
Is my personal information safe?
Yes. We use industry‑standard encryption and follow strict privacy practices to protect your data.
Do you share my information with third parties?
No, your information is only used to fulfill your orders and improve your experience.